Our Field Officers very much care about the wellbeing of our police legatees and use their compassion, patience, and kindness in providing emotional and practical support when needed. Our Field Officer team is diverse with experience and knowledge across all age groups from young children to seniors.
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Our Field Officers are there for our police legatees through regular telephone contact and home visits which provides an opportunity for personal one on one conversations. Home visits may also be arranged at a place more convenient for the police legatee such as work, a local café or another venue. Our priority is ensuring the wellbeing of our police legatees, so our welfare checks and home visits are individualised on an as needs basis.
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Our Field Officers can provide information about government and other support services including specialist support agencies to assist with more complex needs. Our Field Officers can also make referrals to services and act as an advocate to help support police legatees access the information, services, and resources they need. The best interests of our police legatees is always at the forefront of any referral and advocacy support we provide.
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VPL Connect is a program that offers our more vulnerable police legatees frequent telephone contact from a VPL Connect volunteer and is in addition to the welfare work undertaken by our Field Officers. VPL Connect volunteers are compassionate, patient, and cheerful people who take a great interest in our police legatees through meaningful conversations. With isolation and loneliness on the increase, these frequent telephone contacts help keep police legatees engaged and helps remind that they are important and that we care.
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